FAQS
Q. Can I use my
certificate to make a purchase online?
A. Your certificate can not
be used to make online purchases; all certificates must be redeemed physically
at a store.
Q. I have more than one
certificate, how many certificates can I use at one time?
A. There is always a list of
restrictions printed on the certificates; please check the list of restrictions
for the limit of certificates per purchase.
Q. Do I get change back if
my total purchase is less than the value of my certificates?
A. No change will be
provided, if your purchase price is less than your certificate value.
Q. What should I do if my
total purchase is higher than the value of my certificate?
A. If your total purchase is
higher than the value of your certificate, you are responsible for paying the
remaining balance.
Q. What do I do if a
retailer listed on your website refused to accept my certificate?
A. If you certificate has not
expired, please contact a customer service representative at tpgcustomer@tpgny.com and tell us which
retailer rejected your certificate. We will then contact the retailer and let
you know when you may return to use your certificate.
Q. I lost my certificate,
can I get a replacement?
A. Unfortunately, there are
no replacements for lost, stolen or damaged certificates.
Q. My certificate has
expired, can I get a replacement?
A. Unfortunately, your
certificate is a one time offer. Once a certificate has expired it can not be
replaced.
For all other questions please
email us at tpgcustomer@tpgny.com.